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Search help for accounts, profiles, posts, Rooms, messages, privacy, safety and the controls available on SautiLink today.
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These answers describe the live SautiLink service. Feature availability can vary by account, device or release stage.
What is SautiLink?
SautiLink is a social network built in Tanzania for people around the world. It supports profiles, public posts and conversations, media, Rooms, direct messages, discovery, notifications and account controls while treating privacy and responsible expression as product requirements.
How do I create an account or sign in?
Use Create account if you are new, or Log in if you already have an account. Available sign-in methods can include email-based authentication and supported third-party providers such as Google, Facebook or Microsoft. Keep at least one recovery method available.
What can I post on SautiLink?
Depending on the feature available to your account, you can publish text, images, videos and polls, reply in conversation threads, mention profiles, use hashtags and interact through likes, reposts and saves. Content remains subject to the Terms of Service and audience controls you select.
What are Rooms?
Rooms are SautiLink's group-style community spaces. A Room can be public or private and may use roles such as Owner, Admin, Moderator and Member. Room staff can manage membership and local activity, but SautiLink-wide Terms, safety rules and platform moderation still apply.
Are direct messages private and end-to-end encrypted?
Direct messages are intended for conversation participants rather than the public feed. However, unless a SautiLink feature is expressly labelled end-to-end encrypted, you should not assume that message content is end-to-end encrypted. Recipients can also save, screenshot, forward or report messages they receive.
How do blocking, muting and reporting work?
Blocking limits interaction with another account, muting helps you reduce unwanted visibility without necessarily blocking, and reporting sends eligible content or activity for review. Serious violations may lead to content restrictions, feature limits or account enforcement.
What does a verification badge mean?
A badge means SautiLink applied an identity or account-classification process. It does not mean SautiLink endorses that person's opinions, products, expertise or conduct. Verification can be changed or removed when eligibility or account information changes.
Can I change my name or username?
SautiLink applies limits to identity changes to reduce impersonation and abuse. The account settings screen shows the rule that currently applies to your account, including any waiting period or permanent username lock associated with verification.
How do I appeal a moderation decision?
When an eligible enforcement action supports appeal, use the Appeals area in SautiLink to submit it for review. Context, severity, public interest and the applicable rule can be considered during review.
How do I export or delete my data?
Signed-in account settings provide privacy and account controls, including data-export requests and account deletion. A deletion request starts a 14-day recovery window during which it can be cancelled before final privileged processing. Read Account & Data Deletion for the full process.
Is SautiLink free to use?
Core SautiLink access currently does not require a subscription. SautiLink may later offer optional paid features, creator tools, marketplace services, subscriptions, advertising products or other commercial services. Any price and additional terms will be shown before a transaction.
How does SautiLink protect privacy?
We aim to minimise unnecessary collection, use security and access controls, do not sell personal data, and provide practical controls for audiences, messages, external indexing, blocking, muting, exports and deletion. See the Privacy Policy for details.
How do I contact the team?
Use the contact form, email support@sautilink.com for account or product support, privacy@sautilink.com for privacy requests, or team@sautilink.com for general inquiries.
Talk to the SautiLink team.
Send the details through our contact form and choose the topic that best matches your request.
